General Conditions, confirmations, cancellations & changes

Confirmation and cancellation of orders

Confirmation

The confirmation of a reservation, which includes the fundamental, such as the description of the reserved services and price items, will be sent by email.

Data stored in computers or electronic media are sufficient proof and, therefore, be acceptable under the same conditions and with the same physical document probative value.

Cancellation

Customer has not an automatic right of cancellation, unless so provided by the relevant suppliers in their own Special Terms and Conditions, that have been provided to Customer before formalizing your booking. All applications will be handled on behalf of the Suppliers concerned. In case of total or partial cancellation of a reservation by the Customer, we can ask for compensation to the client to cover the costs of existing contracts. In addition, the suppliers may apply other charges. When a cancellation affects more than one person on the booking, the corresponding cancellation fee will apply to each of the persons included in the reservation.

A fee may be imposed by the applicable Provider in the case of cancellations or reservation changes. Please refer to the Special Terms and Conditions have been notified during the booking process for more details.

If the customer does not show for a trip, the only reimbursement to the Customer is entitled shall be those provided in the Special Terms and Conditions of the relevant Provider and notified during the booking process.

Bonito Norte Viajes S.C. reserves the right to cancel your reservation if we do not receive payment in full and in a timely manner.

Change in reserve

If after booking the Customer wants to make any changes regarding the date, destination or place of the trip, the accommodation or the means of transport, the Customer should call +34 647728361 or write to info @ bonitonorte. com. A fee may be imposed by the applicable Provider in the case changes are made in the booking, please see the Special Terms and Conditions that have been notified during the booking process for more details. To change a reservation made by the Customer, Bonito Norte Viajes. normally have to cancel the original reservation, which can lead to compensation or charges imposed by suppliers, which may even include one hundred percent of the value of travel booked; Furthermore, the customer must pay the cost of the new reserve.

Special terms Cancellations, Amendments and Refunds Bonito Norte Viajes

Cancellation due to severe sickness, illness, death of close family or catastrophic events at home such as fire, flooding or else: Total refund of the whole Price.

Cancellation due to events of Force Mayor on destination (Spain) total refund of the whole Price.

If cancellation is due to sickness we requiere a medical certificate

Cancellation due to other reasons (not specified by client)

Cancellations up to 7 days tour starting date, 75% refund

Cancellation from 6 days to 48 hours prior to tour start date, 50% refund

Cancellation of tour start date prior to 48h, non-refundable

No shows are non refundable